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The New Social Worker is the quarterly magazine for social work students and recent graduates, focusing on social work careers for those new to the profession. This blog is a companion to the free online magazine at http://www.socialworker.com.

Friday, October 12, 2012

GUEST POST: How To Bring Conversations to a Screeching Halt

by Kristin Johnson

I learned many years ago when I made a woman cry (at a party no less) that sometimes even the mere mention of what I do for a living can shut down just about any conversation.  I was at a friend’s baby shower, and we were all recent college grads.  The hostess asked me if I was working, and I told her I was a child protection social worker.  She dissolved into tears as she described a story she had just read in the paper about a baby being abused by a parent. It was a terrible story, but she immediately associated me with that story and spent the rest of the shower tearfully telling me that she didn’t know how I could possibly do my job.
I’m never sure how to take that comment, and I get it all the time.  Sometimes it’s spoken with a bit of awe:   “I don’t know how you do your job!”   Other times, it comes across with a bit of a tone:  “I could never do your job.”   I understand that it’s usually meant as some type of compliment, but I also wonder if the unspoken question is, ”What kind of person chooses to be around such misery every day?”
There are other professions that involve varying degrees of sadness, stress, overwork, and worry, but they are usually viewed with more admiration.    Oncologists, fire fighters, police officers, NICU nurses…usually these people are admired and honored, and they are often portrayed in the media as noble, self-sacrificing warriors.
Social work is rarely portrayed in the media, but when it is, it is almost universally negative.  Usually, the social worker is the cold and unfeeling.  Oftentimes the “real hero” of the story tries to protect the child in question from “the system” out of fear that the child will get lost or abused even worse if that nasty social worker gets her hands on him.
It is even more negative when there is a high profile child abuse case in the news.  These cases are often the only time that child protection gets any media attention, and the story is usually about whether the system did enough.  At worst, the stories attack and blame the local child protection agency for failing to protect the child.  And because of data privacy laws, the local agency can say nothing more than, “no comment,” which in this day and age is often taken as an admission of guilt.
So back to the question: “How do you do your job?”  I can only speak for myself, but I have learned to accept the reality that sometimes Bad Things happen to kids.   It’s a truth that feels wrong to accept.  For one, adults are supposed to be the protectors of children, and if we accept that child abuse happens, then doesn’t it mean that the adults have failed?   Second, most people who hurt their children don’t look the part.  There are a thousand reasons why a parent abuses a child, but it is rare that a parent hurts his child with no guilt, shame, or remorse.  The vast majority of parents who hurt their children also love those same children dearly.  It is a paradox that is hard to grasp in a black and white world.    
The grimace that I get from people who ask about my job comes from not wanting to think about or hear about child abuse.  And I get that completely.  There are days that I don’t want to think about it either.  In our office, we talk about how nice it would be not to know what we know.  I’m guessing it’s that feeling that leads to the burnout that is common in the profession.
But to be honest, there’s not a lot of turnover at my agency, and that’s because we also laugh a lot—not at our clients’ expense, but we do laugh about almost everything else that comes with our jobs—awkwardly observing urine drug testing, getting chased by mangy dogs, playing cards with hilarious grade schoolers.  So sometimes all we can do is laugh.  And many times, my clients and I laugh together.
So my usual answer to the question that brings a hush over the room is that I have learned to accept, to do the best I can, to be kind, and to laugh.

Kristin Johnson has worked for nearly 20 years at Goodhue County Social Services in Red Wing, MN.  She has recently published a novel based in the child protection system called “unprotected.”  Find more information at www.kristinleejohnson.com.


  1. I can definitely relate to the stunned silence and negative reactions I get when I tell people what I do for a living. Glad you've been able to see the positive side and find humor in it!

  2. It is important you find the humor in it. So you are not taking the comments negatively. You are doing a huge difference in the society. So i just hope you keep the motivation.

  3. A good start. I would add:
    --I believe that people are basically good but do hurtful things that make sense to them for some reason. Once we get to that I can help them.
    --Hope. I believe that change is possible and the most change can happen with the people who start at the lowest.
    --Professionalism. I don't think of how bad the situation is, I think of what can be done about it. It's hard to get depressed when you're busy trying to make a difference.